Course Type: Blended
Course Code: bBP

Course Description: In this open enrollment online/blended course, students will develop a comprehensive Business Plan for their Family and MWR program/activity.  Students will consider financial planning, installation business environment, and market analysis.  To complete the course, students will be required to demonstrate proficiency in writing a business purpose, goals, objectives, actions and contingency plans; researching team credentials; and performing competitive, customer, and SWOT analysis.

Course Details:

• Target Audience:  Family and MWR Program Managers
• Prerequisites: Family & MWR Orientation Course (online), Family & MWR Basic Management Course (Online),Operation Excellence – Online or Classroom Customer Service Training,  Introduction to the Family & MWR Delivery System (online), and the Applied Financial Planning Suite (Applied Financial Planning – Retail Sales Accountability, Applied Financial Planning – Breakeven Analysis, Applied Financial Planning – Forecasting, Applied Financial Planning –Income Statement Analysis).
• Recommended but Not Required Program Specific Prerequisites:  IMETS User Training (online), Child Youth and School Services personnel should also complete their appropriate Space Census Course (Online) and Mobilization and Contingency Planning (Online).
• Duration:  20 hours
• IACET CEUs: 2
• ACE Recommended Credits: 3 semester hours upper division level in entrepreneurship

This course aims to provide SOS Coordinators across components with a foundation for consistently executing the case management model and delivering service to eligible survivors to support the SOS program's mission.

Course Details:

• Target Audience: SOS Coordinators and ACS professionals who supervise SOS Coordinators and ACS professionals who may have contact with survivors.
• Duration: 3.5 hours
• IACET CEUs:  0.4 (20240919)

In order to receive ACE Credit Recommendation and/or IACET CEUs, students must complete all course exercises and the end-of-course survey and obtain a 75% on post-course assessment. To complete the survey, go to your transcript, click on the course title, and then see the survey located on the right.

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states, no faculty or instructor has a proprietary interest in any products, instruments, devices, or materials related to this course.

See the Course Catalog Tab/ Administrative at https://academy.armymwr.com for CEU and ACE credit issuance guidance.

This course will provide CYS professionals with the definition of suicidal ideation and how to identify the risk factors, warning signs, and reporting procedures of suicidal ideation so they can act quickly to support children/youth. In addition, they will be able to identify protective factors to proactively implement developmentally appropriate intervention strategies that help decrease risk and increase the health and well-being of children/youth.

Course Details:

•  Target Audience: CYS Professionals
•  Duration: 2:10:00
•  IACET CEUs: TBD
•  Prerequisites: None

To receive ACE Credit Recommendation and/or IACET CEUs, students must complete all course exercises and end-of-course surveys and obtain a 75% on the post-course assessment. To complete the survey, go to the transcript, click on the course title, then see the survey on the right.

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs states that no faculty or instructor has a proprietary interest in any products, instruments, devices, or materials related to this course.

Course Description:  This course intends to provide new Army Community Service (ACS) staff with an overview of the principles of Army Material Command (AMC), Installation Management Command (IMCOM), and ACS. In addition, learners will learn about the history of ACS and identify the functions of the core ACS programs as a part of the onboarding process. This asynchronous eLearning course is based on adult learning theory and includes mini-lectures, videos, knowledge checks, and a course assessment.

Course Details:

• Target Audience: Army Community Service Staff
• Duration: 3.5 hours
• IACET CEUs: 0.4

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sAPF-RE

Course Description: This course consists of 1 module that will introduce the student to methods used to control resale inventory. Throughout this course, students will be given the opportunity to practice inventory analysis skills by analyzing data for various programs at the fictitious Fort Anywhere installation. Given operating data and a scenario, students will be asked to identify the trend, determine possible causes, and suggest management action.

Course Details:

• Target Audience: Family and MWR Activity / Program Managers.
• Duration:  3 hours.
• IACET CEUs: 0.3
• ACE Recommended Credits: 2 semester hours in Finance (1/06)(9/09) (1/13), lower division baccalaureate/associate degree category.

**NOTE** In order to obtain the 2 hour ACE credit recommendation, students must complete ALL four of the Applied Financial Planning Online Courses (Breakeven, Forecasting, Retail Sales Accountability and Income Statement Analysis). Please contact the MG Robert M. Joyce MWR Academy for a certificate reflecting completion of all courses.

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sAFP_BRE

Course Description: This course consists of one (1) module. Students will be introduced to breakeven analysis as a management tool and learn how to calculate the breakeven point using both the formula and box method. Students will also be introduced to contribution margin and how it is used to determine either the dollars required or the number of units that need to be sold to breakeven. Throughout this course, students will be given the opportunity to practice breakeven analysis skills through a variety of scenarios.

Course Details:

• Target Audience: Family and MWR Activity / Program Managers.
• Duration:  5 hours.
• IACET CEUs: 0.5
• ACE Recommended Credits: 2 semester hours in Finance (1/06)(9/09) (1/13), lower division baccalaureate/associate degree category.

**NOTE** In order to obtain the 2 hour ACE credit recommendation, students must complete ALL four of the Applied Financial Planning Online Courses (Breakeven, Forecasting, Retail Sales Accountability and Income Statement Analysis). Please contact the MG Robert M. Joyce MWR Academy for a certificate reflecting completion of all courses.

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sAFP_FOR

Course Description: This course consists of two (2) modules. Students will be given an overview of forecasting and how it is used in financial planning. Students will also learn the process and techniques involved in preparing a forecast and will be given the opportunity to practice forecasting.

Course Details:

• Target Audience: Family and MWR Activity / Program Managers.
• Duration: 3 Hours
• IACET CEUs: 0.3
• ACE Recommended Credits: 2 semester hours in Finance (1/06)(9/09) (1/13), lower division baccalaureate/associate degree category.

**NOTE** In order to obtain the 2 hour ACE credit recommendation, students must complete ALL four of the Applied Financial Planning Online Courses (Breakeven, Forecasting, Retail Sales Accountability and Income Statement Analysis). Please contact the MG Robert M. Joyce MWR Academy for a certificate reflecting completion of all courses.

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sAFP_INC

Course Description: This course consists of three (3) modules that will introduce the student to the process of reviewing the income statement and analyzing data to diagnose trends in Sales, Other Operating Income, Other Income, Total Revenue, Cost of Goods Sold, Labor Cost, Other Operating Expenses, Other Expenses, Depreciation, and Net Income. Throughout this course, students will be given the opportunity to practice analysis skills by analyzing data for various programs at the fictitious Fort Anywhere installation. Given operating data and a scenario, students will be asked to identify the trend, determine possible causes, and suggest management action.

Course Details:

• Target Audience: Family and MWR Activity / Program Managers.
•  Duration: 18 hours
• IACET CEUs: 1.8
• ACE Recommended Credits: 2 semester hours in Finance (1/06)(9/09) (1/13), lower division baccalaureate/associate degree category.

**NOTE** In order to obtain the 2 hour ACE credit recommendation, students must complete ALL four of the Applied Financial Planning Online Courses (Breakeven, Forecasting, Retail Sales Accountability and Income Statement Analysis). Please contact the MG Robert M. Joyce MWR Academy for a certificate reflecting completion of all courses.

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

This interactive online curriculum allows the learner to experience demonstration practices and simulations close to real-world applications for the Slot Management System and associated functions, including hardware, software, and applications. Curriculum topics include maintaining device levels, creating reports, Drops and Fills, paying handpay tickets and jackpots, and conducting regular administrative functions for a Session.

The course contains a course introduction and nine modules.

Course Details:

• Target Audience: ARMP and facility staff who perform the duties associated with the Slot Management System.
• Duration: 39 Hours
• IACET CEUs: 3.9 (20240917)

In order to receive ACE Credit Recommendation and/or IACET CEUs, students must complete all course exercises, the end-of-course survey and obtain a 80% on the post-course assessment. To complete the survey, go to your transcript, click on the course title, and then see the survey on the right.

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has a proprietary interest in any products, instruments, devices, or materials related to this course.

This interactive online curriculum allows the learner to experience demonstration practices and simulations close to real-world applications for the Slot Management System and associated functions, including hardware, software, and applications. Curriculum topics include maintaining device levels, creating reports, Drops and Fills, paying handpay tickets and jackpots, and conducting regular administrative functions for a Session.

The course contains a course introduction and nine modules.

Course Details:

• Target Audience: ARMP and facility staff who perform the duties associated with the Slot Management System.
• Duration: 25.01 Hours
• IACET CEUs: TBD

In order to receive ACE Credit Recommendation and/or IACET CEUs, students must complete all course exercises, the end-of-course survey and obtain a 80% on the post-course assessment. To complete the survey, go to your transcript, click on the course title, and then see the survey on the right.

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs states that no faculty or instructor has a proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sCS

Course Description: The Family and MWR Commercial Sponsorship Course is aimed at giving Family and MWR Commercial Sponsorship professionals the skills they need to run a successful sponsorship program. This eight module course covers all aspects of commercial sponsorship in Family and MWR from history and regulations to pricing methods to writing successful proposals.

Course Details:

• Target Audience: Commercial Sponsorship Program Managers and Marketing Staff
• Duration: 15 hours
• IACET CEUs: 1.9
• ACE Recommended Credits: In the lower division baccalaureate/associate degree category, 2 semester hours in Hospitality
• Management or Marketing and Sales.

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Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Description: The course is designed to provide a brief overview of MWR and a more in-depth view of the BOSS Program. It discusses history, mission, components, administration, budget, marketing, and the organization of BOSS. At the end of the course, the student will be able to describe the key roles and responsibilities of BOSS team members and apply the course practical exercises to administer their BOSS programs. This course covers administering BOSS Programs; effective communication; special events planning; marketing BOSS; meeting management; deployment; cash controls budget preparation and reconciliation; and how all these functions interrelate to successfully execute and implement BOSS program components and the three BOSS pillars.

• Target Audience: BOSS Presidents, Command Sergeants Major, Soldiers involved in the BOSS Program, Family and MWR Advisors.
• Duration: 2 hours
• IACET CEUs: TBD- new version

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Description: The course is designed to provide a brief overview of MWR and a more in-depth view of the BOSS Program relevant to BOSS Senior Leaders. It discusses history, mission, components, marketing, garrison and community integration and ways that Senior Leaders can advocate for BOSS. At the end of the course, the student will be able to describe the key roles and responsibilities of BOSS Senior Leaders and apply the learned principals to support their BOSS programs. 

• Target Audience: Command Sergeants Major, BOSS Senior Leaders
• Duration: 2 hours
• IACET CEUs: TBD- new version

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sCYMS

Course Description: The MWR CYMS (Child and Youth Management System) course provides an overview of what CYMS is, who uses CYMS and why CYMS is important to CYS and the Army mission. Module one provides students with information on CYMS functions to include navigation techniques using the CYMS menu bar, function buttons, and hot buttons. It also details useful keys and shortcuts to performing daily functions within CYMS. Module two consists of interactive simulations on entering a household, issuing a PASS, enrolling children in classes and running CYMS reports. The knowledge checks test your skills in performing these functions.

In order to receive the course completion certificate, all modules must be completed, and the end-of-course survey needs to be submitted. To complete survey, go to transcript, click on the course title, then see the survey located on the right.

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sCYSS_AS

Course Description: In this open enrollment online course, learners will review SAFER practices to apply CY Services accountability regulations, standards and requirements to ensure child and youth accountability and supervision while children and youth participate in Army Child and Youth programs.

Course Objectives:

• Relate the importance of child and youth accountability in Army CY Services settings
• Describe child and youth accountability roles and responsibilities in Army CY Services settings
• Identify sign-in/sign-out, face to name & child release procedures
• Illustrate ways to use optimal room layout, staff positioning and other practices to achieve visual supervision and child/youth accountability in various environments
• Apply protocols for child and youth accountability during emergency situations (e.g., drills for shelter in place, fire, tornado, etc.), field trips, during times of movement and during staff transition.

Course Details:

• Target Audience: Child & Youth Services employees
• Duration: 2 hours
• IACET CEUs: 0.2

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Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sCYSS_MCP

Course Description: This online course teaches CYS staff how to ensure continued care and supervision for children and youth during deployments, natural disasters, and emergencies.  Based on the highly-regarded MAC Workbook and consultation with a variety of experts, the CYS Mobilization and Contingency Course is designed as a practical exercise for developing an actual Mobilization and Contingency (MAC) Plan.  Students will interactively analyze the local Garrison environment, develop a plan, then learn how to monitor, implement, and evaluate it.  Expanded course information includes prevention and containment strategies for a pandemic outbreak.

Course Details:

• Target Audience: CYS Management Personnel
• Duration: 4 hours
• IACET CEUs: 1.5

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Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sCYSS_RR

Course Description: Reducing the Risk of Child Abuse in Army CYS Settings provides valuable insight for anyone that may work with children.  This course provides information on how to identify child abuse inside and outside of  our own facilities and how to keep Army children safe.  The course will review Army guidance, child abuse identification, child abuse reporting and appropriate interactions with children.

Course Details:

• Target Audience:  Child & Youth Services and FMWR employees that may work with children.
• Duration: 4.5 hours
• IACET CEUs: 0.5

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Description:  The purpose of this course is to equip new Army School Liaison Officers with the knowledge to implement effective and timely school transition services at any installation. Through comprehensive and continued training of School Liaison Officers, every Soldier will receive predictable services for their children. Providing these services supports the overall mission of Army Child & Youth Services, which is to enhance readiness and wellbeing by reducing the conflict between mission and parental responsibilities. When Soldiers know that there are School Support Program services that will enhance their child’s education, regardless of the assignment, they can direct their focus on the mission.

Course Details:

• Target Audience: School Liaison Officers
• Duration: 6.5 hours
• IACET CEUs: 0.7

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sFMBS

Course Description:

Students will be introduced to the use of FMBS to complete the three budget inputs (AOB, CPMC, and APF/NAF 5-Year Plan) required of operating managers. Students will gain an overall knowledge of how to identify the operating areas that must be forecasted to complete the AOB, calculate the value of specific revenues and expenses, and describe how to enter revenues and expenses into the AOB portion of the FMBS. Students will also be able to describe how to enter data into the CPMC budget and the Five-Year Financial Plan.

Course Details:

•Target Audience: Family and MWR Managers

•Duration: 21 hours

•IACET CEUs: 2.1

•ACE Recommended Credits: In the lower division baccalaureate/associate degree category, 2 semester hours in Budget Management.

**NOTE** In order to obtain 2.0 Semester hours, users are required to complete this course along with the Family and MWR Budgeting Process online course.

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sBM

Course Description:

This course will familiarize the new Family and MWR manager with a basic knowledge of Army Family and MWR philosophy, policies, and procedures. It has been targeted for all new Family and MWR managers/employees who have fiscal and program management responsibilities and are assigned to a management position for the first time. If you are new to the U.S. Army and to Family and MWR management responsibilities, this course is essential in helping you understand your work environment.

Course Details:

• Target Audience: Family and MWR Managers
• Duration: 120 hours online (20 hours internet/web reference work)
• IACET CEUs: 12
• ACE Recommended Credits: 9 Semester Hours Lower Baccalaureate/Associate degree category, 3 semester hours in business administration, 3 semester hours in management, and 3 semester hours in human resources.

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sBUDPRO

Course Description:

This course consists of two (2) modules. Students will be introduced to the use of FMBS to complete the three budget inputs (AOB, CPMC, and APF/NAF 5-Year Plan) required of operating managers. Students will gain an overall knowledge of how to identify the operating areas that must be forecasted to complete the AOB, calculate the value of specific revenues and expenses, and describe how to enter revenues and expenses into the AOB portion of the FMBS. Students will also be able to describe how to enter data into the CPMC budget and the Five-Year Financial Plan.

Target Audience: Family and MWR Managers

Duration: 14 hours

IACET CEUs: 1.4

ACE Recommended Credits: In the lower division baccalaureate/associate degree category, 2 semester hours in Budget Management.

 **NOTE** In order to obtain 2.0 Semester hours, users are required to complete this course along with the online course Entering Budget Data into Financial Management Budget System (FMBS).

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

This online training course will provide Family and MWR team members with an overall understanding of credit card utilization in Family and MWR Operations as well as the multiple online tools used to review and manage authorizations. 

Target Audience: All Family and MWR employees at all levels of the organization who work with credit cards in Family and MWR operations.

Course Objectives:

1. Relate the importance of accepting credit cards to Family and MWR operations and explain the credit card authorization process.
2. Access and use ClientLine to view settlements and utilize the Dispute Manager to manage chargebacks. 
3. Access and use Card Pointe to manage transactions, add tips, and close transactions that have been reauthorized but not settled.
4. Access and use the Amercian Express Merchant Portal to monitor and manage disputes and monitor transaction authorizations and settlements.

Duration: Approximately 2 hours

CEUs: N/A

Course Type: Self-Paced
Course Code: sFB

Course Description:  The Food and Beverage Management Training – Program Overview course is an online course designed to provide Family and MWR Food, Beverage and Entertainment managers with a basic understanding of the history of Family and MWR Food and Beverage Operations, current organizational awareness and how to prepare for the way ahead.

Terminal Learning Objectives:

1. Explore the historical evolution of the Food and Beverage industry as well as the orgin of Family and MWR Food and Beverage Operations.
2. Analyze Food and Beverage Operations as an industry in Family and MWR.
3. Investigate your program and evaluate readiness for the way ahead.
4. Apply program standards. 5. Relate how elements of success impact your operation.

Course Details:

• Target Audience: Family & MWR Business Program Managers responsible for Food and Beverage Operations.
• Duration: 1.5 hours
• IACET CEUs: .2

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sFSR

Course Description:  This is REFRESHER course and NOT a replacement for the standard National Restaurant Association (NRA) ServSafe® course or similar course provided by your Garrison/Installation in safe food handling.  This course is to be used annually to meet continuing education requirements for Food and Beverage/CYS Managers, Chefs and Cooks in compliance with TB Med 530.  If you need initial Sanitation training, please enroll in “Food Safety ServSafe® Manager Online (including Chefs)”course.

This course reviews proven sanitation policies and techniques – Importance of Food Safety; Roles and Responsibilities for Safe Food Handling; Recognizing the Threats and Concerns; Hygiene, Work Habits, and Terms; Time and Temperature; Clean and Sanitize; Keeping Food Safe; Catering and Field Feeding; Serving the Food; and Shellfish.

**Note**Your transcript must reflect a valid certificate of completion issued by the NRAR or like source prior to enrollment.  If you have taken and successfully completed a food sanitation course through your Garrison/Installation or other approved provider, you may add this training as a User-Added Learning Event and have it verified by your supervisor so it will reflect on your transcript.

Course Details:

• Target Audience: This course is targeted at those who have had initial
  Sanitation Training and need to meet annual continuing education
  requirements for Food and Beverage/CYS employees in compliance with TB Med 530.
• Prerequisites: Food Safety ServSafe® Manager Online (including Chefs )
• Duration: 1.5 hours

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

• IACET CEUs: .2

Course Type: Self-Paced
Course Code: sIMETS

Description: This training explains how to use IMETS, a web-based software system that provides an automated Family and MWR manning document. The manning document is available in near-real time and assists in managing and tracking the Family and MWR workforce. This training provides plenty of coaching and hands-on practice using the software. There are 16 lessons, each requiring about 10-15 minutes to complete.

Course Details:

• Target Audience: Garrison IMETS Administrators and any Family and MWR Program Manager who wants to learn about how the Family and MWR Manning document is managed.
• Duration: 4 hours
• IACET CEUs: 0.4

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Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sDS

Course Description: The Family and MWR Delivery System (DS) is designed to foster the delivery of integrated, customer-focused programs geared to each Garrison’s unique needs. By understanding customers and offering programming to meet their needs, Family and MWR-DS can increase patron opportunities in a cost-effective manner, while making more efficient use of facilities and incorporating non-facility based programming. This course will provide Family and MWR employees with an understanding of Family and MWR-DS and it’s benefits to the organization.

Course Details:

• Target Audience: All Family and MWR employees at all levels of the organization, including Recreation, Business, Lodging, Child & Youth Services; ACS; or any Family and MWR Support Service.
• Duration: 4.5 hour
• IACET CEUs: 0.5

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sMP

Course Description: Marketing Plans for Activity Managers (Short Version – no assignments) Students will review the fundamental marketing principles associated with creating a marketing plan. Students will explore marketing principles, terminology, and the roles and responsibilities for marketing your program. Students will also take a broad look at what sections you need to include in a Family and MWR marketing plan. Students will gain a better understanding of marketing and how it applies to their “Family and MWR world.”

Course Details:

• Target Audience: Family and MWR Activity Managers
• Duration: 5.5 hours
• IACET CEUs: .6

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Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sNAF_CON

Course Description: This course is designed to provide information on Government contracting as part of the acquisition process, the rules of Appropriated and Non-appropriated Fund contracting, areas of responsibilities in NAF contracting, NAF procurement processes for small (simplified) purchasing, NAF contracting methods, NAF contracting administrative matters, simplified purchasing, NAF contracting administration, and forms used for contracting.

This is a self-paced course. It is a pre-course requirement for Army personnel applying for the Procurement for the NAF Program Managers course. Other Family and MWR program managers also take this course to understand basic contracting procedures, terms, and regulatory guidance.

Course Details:

• Target Audience: NAF Contracting personnel. Other military service branches NAF employees can take this course.
• Duration: 20 hours
• IACET CEUs: 2.0
• ACE Recommended Credits: 3 semester hours in Acquisition Management,
  Contracting, or Government Contracts, lower
  division baccalaureate/associate degree category

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Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sCOR101

Course Description: Contracting Officer’s Representatives (CORs) play a very critical role in contract administration. They are the eyes and the ears for the Contracting Officer. The course is designed to prepare a Contracting Officer Representative applying knowledge and skills which include: contracting pre-award, award, post award and contract closeout. Learners will review COR requirements, file management, quality assurance surveillance, roles and responsibilities. The COR will review, then apply, these requirements and responsibilities to real life scenarios.

Course Details:

• Target Audience: All DoD NAF employees
• Duration:  8 hours.
• CLPs: 8
• IACET CEUs: 0.8
• ACE Recommended Credit: In the lower-division baccalaureate/associate degree category, 1 semester hour in contracts.

This course includes a pretest which learners are required to pass with 95% in order to gain a certificate (*). The course is approximately eight (8) hours in duration. This course will fulfill the COR Level I – 8 hour training requirement of “at least every 3 years” per the DODI 410567, dated April 7, 2016. There may be additional training requirements identified by the Contracting Officer and included in the COR appointment letter at the time of award. The  “NAF COR Requirements and Guidance” provides additional information pertaining to COR Level I, II, and III training requirements which is dictated by contract complexity.

(*) Learners who pass the pretest will earn full credits for the course without reviewing course content. Those who did not pass the pretest will have an opportunity to review course content and take the posttest.

A new version of this course will be available on January 1 each calendar year and will expire on January 31 the following year

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sOX

Course Description: Operation Excellence is Family and MWR’s standardized customer service training. Family and MWR is committed to providing service excellence to our Soldiers and Families that matches the quality of their service and sacrifice. OPEX online can be used as the initial Customer Service training for a new employee or as a FY refresher if it has not been taken at any other time.

NOTE**This course contains streaming video in all modules. We have received reports that the video is being blocked at some installations. If you are unable to load the videos contained in the course, please notify USArmy.IMCOM.Academy@mail.mil

Course Details:

• Target Audience:  All Family and MWR employees
• Duration:    4 hours
• IACET CEUs: 0.4

In order to receive ACE Credit Recommendation and/or IACET CEUs, student must complete all course exercises, end of course survey, and obtain a 75% on post course assessment. To complete survey, go to transcript, click on course title, then see survey located on right.

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: ssRECT

Course Description: RecTrac for front door employees provides “how to” demonstrations for performing a variety of RecTrac software functions to include household inquiry; entering a household; pass registration and renewal; activity and facility registrations; point of sales (POS) functions; and processing credit card transactions. Student will perform Try Me and Test Me demonstrations to simulate performing these functions. This course takes approximately three hours to complete.

Course Details:

• Target Audience: All DoD NAF employees
• ACE Recommended Credits: N/A

———————————————————————————————————-

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

This training provides a comprehensive overview of MWR Events planning not only sports events but for all MWR events. It guides users through the processes of event design to customer market analysis, risk assessment, implementation, and post event celebration. Upon successful completion of this course Army Recreators should be able to successfully prepare and execute innovative and productive FMWR events.

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

This course was designed to educate Army sports personnel and provide them with the tools and process to design and implement effective sports tournaments. Many new Army sports employees do not have the skills and knowledge base to conduct quality tournaments. This online course provides the methods and examples to provide extramural leisure and intramural tournaments for adults and youth sports programs.

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Description: If you are completing this course, you have been selected to learn how to train others to conduct the required training for the Warrior Adventure Quest (WAQ) reintegration program. In this online course, you will gain a better understanding about your role and the content that you will be teaching to others. You will learn what the Warrior Adventure Quest (WAQ) Program is and why it exists. You will learn about the Leader-Led Action Debrief (L-LAAD) and how to train others, such as platoon leaders, to effectively facilitate an L-LAAD at the end of a WAQ activity.

Course Details:

• Target Audience: Outdoor Recreation Program Managers 
• Duration:  4 hours.
• IACET CEUs: 0.4

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Self-Paced
Course Code: sOR

Course Description: The Family and MWR Orientation course is a requirement for everyone in Family and MWR to complete. If you are new to the U.S. Army and/or to Family and MWR, this course is essential in helping you understand your work environment. If you have been working in this environment for some time already, you may find interesting tidbits of information in the modules that you may not have known previously.    The four modules offered in the Orientation course provide a good overview of both the U.S. Army and the Non-appropriated Funds Instrumentality (NAFI) known as ”Family and Morale, Welfare and Recreation (MWR)”.

Course Details:

• Target Audience:   All Family and MWR Employees
• Duration: 4 hours

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Mobile Training Team
Course Code: mNFM_MTT

Course Description:  In this NAF Financial Management (MTT) course, learners will recognize and apply financial management processes required to successfully operate a non-appropriated fund (NAF) program. This course is a practical hands-on approach to increase student proficiency in interpreting regulations and operating guidance, analyzing income statements, calculating and identifying labor and other operating expenses, and formulating an annual operating budget (AOB), including CPMC.....

Course Details:

• Target Audience: Family and MWR Program Managers
• Prerequisites: Each student must complete Welcome to Family & MWR Orientation Course (Online), Family and MWR Basic Management Course (Online), Operation Excellence – Online or Classroom Customer Service Training, prior to attending.
• Recommended Prior Courses: Applied Financial Planning Suite x4 (Income Statement Analysis; Breakeven Analysis; Forecasting, Retails Sales Accountability); Family and MWR Budgeting Process (Online), and Entering Budget Data in Financial Management Budget System (FMBS) (Online).
• Duration: 4 days.
• IACET CEUs: 3.0 (12/2022)
• ACE Recommended Credits: 3 semester hours in Financial Budgeting (07/2023), upper-division baccalaureate degree category.

If you’re interested, please contact your local Training POC to register for these courses.

Course Type: Mobile Training Team
Course Code: mIC_MTT

Course Description:  This NAF Internal Controls (MTT) course is designed to provide program managers with the knowledge and skills to effectively apply methods of control in everyday program management. During this course we will review the effective methods of control in everyday management of programs and review the internal control process in accordance with established laws and regulations. Students will examine various standards and policies to deter fraud, waste and abuse, and assess risks to protect assets. As a result of taking this course, students will be able to select and apply the appropriate techniques, tools, devices, checks, and balances to ensure “what should happen or should not happen/ does or does not happen” during day-to-day operations.

Course Details:

• Target Audience: Family and MWR Program Managers
• Prerequisites: Each student must complete the Family & MWR Orientation Course (Online), Team Member Orientation (TMO) for new team members ONLY, Family and MWR Basic Management Course (Online), Operation Excellence – Online or Classroom Customer Service Training, prior to attending.
• Recommended Prior Courses: Applied Financial Planning Suite (Income Statement Analysis; Breakeven Analysis; Forecasting, Retails Sales Accountability); and Budgeting in the NAF System (Online).
• Duration: 1 day.
• ACET CEUs: 0.7
• ACE Recommended Credits: 1 semester hours in Risk Management (07/23), lower division associate/baccalaureate degree category.

See also our NAF Internal Controls Virtual  course.

Course Type: Virtual
Course Code: vCT

The purpose of this lesson is to offer Installation Management leaders the opportunity to build coaching knowledge, skills, and abilities to assist team member to meet or exceed performance standards.  This workshop will define performance coaching and discuss coaching best practices in the frame work of Field Manual 6-22.  Leaders will practice the skills needed to determine the cause of the performance gap, select a coaching methodology that is a right fit for the individual situation, and develop a coaching plan.  These techniques help provide a more productive workforce by mitigating performance gaps before they are referred to Civilian Personnel for a Performance Improvement Plan. This lesson supports readiness through enhancing Army Civilian’s commitment to provide good stewardship of its resources and personnel. Coaching for Today aligns with the Army Leadership Requirements Model; specifically the competencies leads, develops, and achieves.

Course Type: Virtual
Course Code: vEE

Employee Engagement:  The purpose of this lesson is to offer Installation Management leaders the opportunity to consciously make efforts to foster employee engagement and to acculturate an environment conducive to organizational success. Supportive and engaged leaders motivate, empower, challenge, respect, and listen to the workforce. Leaders can directly impact the engagement within the organization by focusing on communicating, developing, motivating and empowering their team. This lesson will explore techniques that leaders can use to create a more dedicated and positive workforce. It also supports readiness through enhancing Army civilian’s commitment to provide good stewardship of its resources and personnel. Employee engagement aligns with the Army Leadership Requirements Model specifically the Character attribute and Leads competency.

Course Type: Virtual
Course Code: vEPP

Employee Performance Plans:  The purpose of this virtual classroom course is for managers to learn how to use the OPM Eight-Step Process to develop employee performance plans. Participants will determine work unit accomplishments, individual accomplishments, and convert accomplishments into performance elements. participants will gain knowledge in the three federally-defined types of performance elements. After developing work unit and individual measures and standards, participants will learn how to monitor and check their employees’ performance and help guide them in their path to performance excellence.

Course Type: Virtual
Course Code: vMCw

The MWR Academy is hosting a 1-hour webinar on MWR Major Construction.

This webinar will be presented by Mr. Lee Deardorff, IMCOM G9 Facilities Division.

Topics will include:

• NAF Major Construction (NAFMC)
• 5-year Recapitalization Report
• G9 Interior Design

A link to the webinar will be emailed to enrolled attendees prior to the sessions.

For any questions please email: gretchen.r.luongo.naf@army.mil.

Session times are structured to be time-zone friendly to specific locations, but students may register for any session.

Course Type: Virtual
Course Code: vMiCw

The MWR Academy is hosting a 1-hour webinar on MWR Minor Construction.

This webinar will be presented by Mr. Lee Deardorff, IMCOM G9 Facilities Division.

Topics will include:

• Minor Construction
• 5-year Recapitalization Report
• G9 Interior Design

A link to the webinar will be emailed to enrolled attendees prior to the sessions.

For any questions please email: gretchen.r.luongo.naf@army.mil.

Session times are structured to be time-zone friendly to specific locations, but students may register for any session.

Course Type: Virtual
Course Code: vRFw

The MWR Academy is hosting a 1-hour webinar on REFoRM Funding.

This webinar will be presented by Mr. Lee Deardorff, IMCOM G9 Facilities Division.

Topics will include:

• REFoRM Program Updates
• Business Rules
• Funds Management
• GFEBS Codes.

A link to the webinar will be emailed to enrolled attendees prior to the sessions. 

For any questions please email: gretchen.r.luongo.naf@army.mil.

Session times are structured to be time-zone friendly to specific locations, but students may register for any session.

Course Type: Virtual
Course Code: vRCw

The MWR Academy is hosting a 1-hour webinar on Restoration Construction.

This webinar will be presented by Mr. Lee Deardorff, IMCOM G9 Facilities Division.

Topics will include:

• Sustainment, RESTORATION and Modernization (SRM)
• 5-year Recapitalization Report
• G9 Interior Design

A link to the webinar will be emailed to enrolled attendees prior to the sessions.

For any questions please email: gretchen.r.luongo.naf@army.mil.

Session times are structured to be time-zone friendly to specific locations, but students may register for any session.

Course Type: Virtual
Course Code: vSWw

The MWR Academy is hosting a 1-hour webinar on Writing a Scope of Work.

This webinar will be presented by Mr. Lee Deardorff, IMCOM G9 Facilities Division.

A link to the webinar will be emailed to enrolled attendees prior to the sessions.

For any questions please email: gretchen.r.luongo.naf@army.mil.

Session times are structured to be time-zone friendly to specific locations, but students may register for any session.

Course Type: Virtual
Course Code: vGW

Course Description: The learner will utilize generational information to meet the needs of potential and current team members by appealing to employee’s strengths and needs based on generational information through the selection of workplace practices to keep targeted employee productive. This lesson supports readiness through enhancing Army Civilian’s commitment to provide good stewardship of its resources and personnel. Generations in the Workplace aligns with the Army Leadership Requirements Model; specifically the competencies leads and develops.

Course Details:

·         Target Audience: Current FMWR  Program Managers –or– someone who performs the duties of a program manager on a regular basis.

·         Prerequisites: Family & MWR Orientation Course (Online) and Operation Excellence – Online or Classroom Customer Service Training.

·         Duration: 3 hours

·         Estimated number of Homework hours: 1 Hour

·         IACET CEUs: 0.4

Course Type: Virtual
Course Code: vLT

Course Description:

In this course students will explore the leader’s roles in evaluating a team’s performance against an effective high performance model, moving teams through the stages of team development, and analyzing the five dysfunctions of a team. Students will then develop strategies to lead their team in reducing identified dysfunctions while creating actions to lead the team through the stages of development to increase performance.

Course Type: Virtual
Course Code: vMCP

Course Description: The purpose of this lesson is to offer Installation Management leaders the opportunity to determine and reflect upon effective and ineffective practices of prioritizing work for themselves and for their subordinates. This virtual workshop will provide techniques that leaders can use to create a more productive workforce and manage competing priorities that lead to a more engaged and less stressed workforce environment. This lesson supports readiness through enhancing Army Civilian’s commitment to provide good stewardship of its resources and personnel. Managing Competing Priorities aligns with the Army Leadership Requirements Model; specifically, the intellect attribute and achieves competency.

Course Details:

• Target Audience: Family and MWR Program Managers
• Prerequisites: Family & MWR Orientation Course (online), Family & MWR Basic Management Course (Online), and Operation Excellence – Online or Classroom Customer Service Training.
• Duration: 3 hours
• Estimated number of Pre-work and Homework hours: 1.5 hours. This includes pre-work assignment, post-course assignment (Summative Assessment) and survey.
• IACET CEUs: 0.4

Course Type: Virtual
Course Code: vWC

Course Description: In this workshop students will reframe the way they think about conflict. Most people hold beliefs and assumptions about the nature of conflict and how it will be resolved. You will learn to build a mental map that will serve as your guide for making moment-to-moment choices about how to better handle conflict situations and how to manage conflict between two of your team members. There are five (5) sessions for this course.

PreWork:  Online Managing Workplace Conflict: Necessary Knowledge course
PreWork: Online CDP-I Individual Assessment

Session 1:  CDP-I De Brief (Virtual)
Sessions 2 and 3: Self mediation or conflict between you and someone else (virtual)
Sessions 4 and 5: Managerial mediation or conflict between two of your team members (virtual)

Course Details:

• Target Audience: Family and MWR Program Managers; although all Family and MWR Employees are encouraged to take this workshop.
• Prerequisites: Family & MWR Orientation Course (Online), Team Member Orientation (TMO) for new team members ONLY, Family and MWR Basic Management Course (Online), and Operation Excellence – Online or Classroom Customer Service Training.  
• Duration: 5 live online sessions will be conducted over a three (3) week period. Each session is two (2) hours in length. We will use the A365 Teams platform to deliver virtually plus teleconference for audio.
• IACET CEUs: 1.1

TBD

Course Type: Virtual
Course Code: vPR

Course Description: In this four (4) session virtual course, learners will examine the various methods for acquiring goods and services needed to operate a non-appropriated fund (NAF) program in the most efficient, cost-effective manner and in accordance with established laws and regulations. Topics include Acquisition Planning, Statements of Work, Procurement Methods, Contract Monitoring and Close-out.

Course Details:

• Target Audience: Family and MWR Program Managers or others whose duties include procurement for Family and MWR programs
• Course Prerequisites: Family & MWR Orientation Course (Online), Family and MWR Basic Management Course (Online), and Operation Excellence – Online or Classroom Customer Service Training.
• Length of Course: 10 hours total in four 2.5-hour sessions (two sessions per week). 
• Time Requirement: 20 hours total, including approximately 2 hours of pre-work assignments, 10 hours for the live online sessions, and approximately 8 hours for research and homework assignments between sessions.
•  Course Methodology:  This is a virtual course requiring students to communicate synchronously with instructors and fellow students using features such as audio, video, text chat, interactive whiteboard, and application sharing.
•  Equipment: Computer with audio capability (microphone plus speakers or headphones), Army 365 Microsoft Teams account, Common-Access Card (CAC) and Internet access that is on the Army network (on the installation or via VPN). A video camera is highly recommended for the best learning experience in Microsoft Teams.
• ACE College Credit Recommendation: In the lower-division baccalaureate/associate degree category, 3 semester hours in procurement management. (Aug 2020)
• IACET Continuing Education Units (CEUs): 1.6 (June 2022)

Please contact the course manager, Rebecca Strawn [rebecca.l.strawn.naf@army.mil] if you have any questions.
 

Documents

Concession Checklist (December 19, 2018)
CPMC Checklist 01-10 (December 19, 2018)
Enclosure 1-NAF CONTRACTING RISK ASSESSMENT PROCESS v4 2016 (December 19, 2018)
Enclosure 2-AT OPSEC Cover Sheet IMCOM Current (V3_11Jan2018) (December 19, 2018)
Enclosure 5-AT OPSEC Guide - Fourth Edition (December 19, 2018)
Enclosure 6-AT-OPSEC Workflow (December 19, 2018)
Entertainment Checklist (December 19, 2018)
NAF SOW-PWS Template with Examples 2015 (December 19, 2018)
NCME Market Research Tool for Students (December 19, 2018)
Service Checklist (December 19, 2018)
 

Course Type: Virtual
Course Code: vFM

Course Description: This course provides the practical hands-on experience necessary to recognize and apply financial management processes required to successfully operate a non-appropriated fund (NAF) program. This Virtual Course will apply Family and MWR financial management processes to increase student proficiency in Interpreting regulations and operating guidance, analyzing income statements, calculating and identifying labor and other operating expenses, and formulating an annual operating budget (AOB).

Course Details:

• Target Audience: Family and MWR Program Managers
• Prerequisites: Each student must complete Welcome to Family & MWR Orientation Course (Online), Family and MWR Basic Management Course (Online), Operation Excellence – Online or Classroom Customer Service Training, prior to attending.
• Recommended Prior Courses: Applied Financial Planning Suite x4 (Income Statement Analysis; Breakeven Analysis; Forecasting, Retails Sales Accountability); Family and MWR Budgeting Process (Online); Entering Budget Data into Financial Management Budget System (FMBS) (Online).
• Duration: 20 hours total in eight 2.5-hour sessions over four weeks.
• Total Time Requirement: 40 hours total, which includes virtual class time of approximately 20 hours (2.5 hours in each session for 8 sessions) and pre-/post-session assignments which require an additional 20 hours (two to three hours/session).
• Course Methodology:  This is a virtual course requiring students to communicate synchronously with instructors and fellow students using features such as audio, video, text chat, interactive whiteboard, and application sharing.
• Equipment: Computer with audio capability (microphone plus speakers or headphones), Army 365 Microsoft Teams account, Common-Access Card (CAC) and Internet access that is on the Army network (on the installation or via VPN). A video camera is highly recommended for the best learning experience in Microsoft Teams.
• IACET CEUs: 3.3 (11/2022)
• ACE Recommended Credits: 3 semester hours in Financial Budgeting (07/2023), upper-division baccalaureate degree category.

Course Type: Virtual
Course Code: vIC

Course Description: The NAF Internal Controls course is a Virtual Course designed to provide program managers with the knowledge and skills to effectively apply methods of control in everyday program management.  During this course we will review the effective methods of control in everyday management of programs and review the internal control process in accordance with established laws and regulations.  Students will examine various standards and policies to deter fraud, waste and abuse, and assess risks to protect assets.  As a result of taking this course, students will be able to select and apply the appropriate techniques, tools, devices, checks, and balances to ensure “what should happen or should not happen/ does or does not happen” during day-to-day operations.

Course Details:

• Target Audience: Family and MWR Program Managers
• Prerequisites:  Family & MWR Orientation Course (Online), Team Member Orientation (TMO) for new team members ONLY, Family and MWR Basic Management Course (Online), and Operation Excellence – Online or Classroom Customer Service Training.  
• Duration: 4 online sessions will be conducted through Microsoft Teams. Your instructor will email you instructions for how to access the Teams virtual classroom. Each session is two (2) hours in length.
• Estimated number of Pre-work and Homework hours: 30 hours. This includes pre-work, weekly virtual sessions, research, and homework.
• IACET CEUs: 1.4
• ACE Recommended Credits: 1 semester hours in Risk Management (07/23), lower division associate/baccalaureate degree category.

Documents

Appendix 1, 17 Principles, GAO-14-704G (October 11, 2018)
AR 11-2 (October 11, 2018)
Corrective Action Plan Template (October 11, 2018)
DA FORM 11-2 (October 11, 2018)
DD Form 2977 (November 2020)
GAO Green Book (October 11, 2018)

Course Type: Virtual
Course Code: vPM

Course Description:

In this Virtual Course, learners explore non-appropriated fund (NAF) personnel management processes focusing on how Family and MWR Program Managers hire and retain the best people and implement practices to maximize efficiency and productivity in their programs. Course content includes:

• Hiring: analyze the different generations of our workforce, the relationship to NAF hiring practice, and identify important job duties and highly qualifying criteria (HQC) in order to prepare for a strategic requirement discussion with HR;
• Selecting: review and develop a resume/interview matrix and identify best practices for checking references;
• Onboarding: create a realistic onboarding model and job standards;
• Managing Performance: give frequent feedback, evaluate performance and how to reward and discipline.
• Employee rights: review the manager’s responsibilities in relationship to Workers’ Comp and Equal Employment Opportunity (EEO).

Course Details:

• Target Audience: Family and MWR Program Managers
• Prerequisites: Each student must complete Welcome to Family & MWR Orientation Course (Online), Family and MWR Basic Management Course (Online), and Operation Excellence – Online or Classroom Customer Service Training.  
• Duration: 20 hours total in eight 2.5-hour sessions over three weeks.
• Estimated hours to complete the course: 40 hours total, which includes virtual class time of approximately 20 hours (2.5 hours in each session for 8 sessions) and pre-/post-session assignments which require an additional 20 hours (two or three hours/session).
• Course Methodology:  This is a virtual course requiring students to communicate synchronously with instructors and fellow students using features such as audio, video, text chat, interactive whiteboard, and application sharing.
• Equipment: Computer with audio capability (microphone plus speakers or headphones), Army 365 Microsoft Teams account, Common-Access Card (CAC) and Internet access that is on the Army network (on the installation or via VPN). A video camera is highly recommended for the best learning experience in Microsoft Teams.
• IACET CEUs: 4.0
• ACE Recommended Credits: 3 semester hours in Human Capital Management: Recruitment and Retention (07/2023), upper-division baccalaureate degree category.

Course Type: Virtual
Course Code: vPL

Course Description:

Have you ever asked yourself as a leader, where do I go from here? If you are a good leader, do you know how to become a great one? This workshop will explore The 5 Levels of Leadership, created by John C. Maxwell. With the intent that leadership is a verb, not a noun, this course will take participants through an unexpected journey until the Pinnacle of Leadership is reached. Participants will first assess their current practices and their starting level of leadership. As each level is identified, participants will navigate through the given challenges, pushing through their limits. Mirroring our real-world situations in Family and MWR, this course will allow participants to evaluate and improve at their level, even while experiencing the lows and highs of being a leader. This course incorporates the Army Leadership Requirements Model, with the competencies of leading, developing and achieving at the forefront.

Course Type: Virtual
Course Code: vRDS

The purpose of this lesson is for IMCOM Leaders to explore conflict and its destructive as well as constructive effects on the organization.  The lesson will offer an in depth look on the root of conflict.  When the root of conflict is correctly identified, leaders have a better understanding of the true catalyst, which in turn leads to a more informed approach to conflict resolution.  Further, the lesson provides an overview of common responses to conflict.  Recognizing these responses will alert leaders to conflict more quickly, which in turns leads to faster and more effective resolution. Lastly, the lesson delivers a framework for conflict resolution.  These steps provide leaders with a practical, hands-on approach to resolving conflict within their organization.  Leaders will have the opportunity to practice the conflict resolution steps in class.  Ultimately, both the individual facilities as well as the organization at large, will benefit from skills learned and developed in this course as fewer conflicts and effective de-escalation techniques will result in more cohesive teams, increased productivity and a framework for modeling respect and inclusion.

Course Type: Virtual
Course Code: vSP

This course provides Installation Management leaders the opportunity to utilize their business dynamics to plan for 1-year, 5-year, and 10-year projects for their program. The course will walk leaders through the steps necessary to make smart business decisions for their programs both short-term and long-term. This lesson supports readiness through enhancing Army Civilian’s commitment to provide good stewardship of its resources and personnel. Strategic Planning aligns with the Army Leadership Requirements Model; specifically the intellect attribute and achieves competency.

Technology Requirements: IMCOM Academy account, computer with access to the virtual classroom via the internet, a microphone, (a video camera is highly recommended).

Course Type: Virtual
Course Code: vAC

Course Description:

People cannot succeed in life without the ability to communicate effectively or the ability to listen with purpose.  The Art of Connecting take the learner on a journey to understanding the different levels of listening and applying that skill against the challenges we face in the workforce as we connect with others.  Connecting is the ability to identify with people and relate them in a way that increases your influence with them.  According to the Harvard Business Review, “The number one criteria for advancement and promotion for professionals is an ability to communicate effectively.” – This means connecting!   This course will provide the learner techniques on how to connect with your team through higher level listening to form a more genuine partnership.

Course Type: Residential
Course Code: rTS

Course Description: This two (2) week classroom course is designed to strengthen the CYS Training Specialists’ ability to create an effective training program for staff and support and sustain quality curriculum and programming for children and youth. Students will examine their roles and responsibilities and develop a practical framework for integrating CYS program standards and tools, staff training and developmentally appropriate practice. Course content includes theories of situational leadership, adult learning, coaching, and emotional intelligence. Students will practice guiding curriculum design; modeling positive interactions between staff and parents; applying evaluation tools to address issues that affect quality, availability, and affordability; and mentoring staff to achieve program and individual goals.

Course Details:

• Target Audience: CYS Training Specialists (Enrollment instructions will be sent to IMCOM Directorates for DFMWRs to nominate students to attend.)
• Prerequisites: Each student must complete Welcome to Family and MWR Orientation Course (Online), Family and MWR Basic Management Course(Online) and Operation Excellence – Online or Classroom Customer Service Training.
  Recommended: CYS Space Census; CYMS; Emergency Action Plan.
• Duration: 2 weeks
• IACET Continuing Education Units (CEUs): 8.1 (03/2023)
• ACE Recommended Credits: 3 semester hours in Coaching and Mentorship (09/2022); upper-division baccalaureate degree category.

Course Type: Residential
Course Code: rCPM

Enrollment instructions are sent to IMCOM Directorates for DFMWRs to nominate students to attend.

COURSE DESCRIPTION: This 10-day residential course will take program managers who possess the drive and desire to become CYS Coordinators within the next five years to the next level. The intent of this course is to build the CYS bench by selecting participants who are prepared to explore the current challenges of CYS leaders and effectively strategize solutions to meet the needs of Soldiers and Families.

CURRICULUM: Course topics include Strategic Communication, CYS Financial Management, Personnel Management, and Recapitalization within the CYS Division. Using a functional, interactive approach, students will experience the everyday life of a CYS Coordinator across various program scenarios.

TARGET AUDIENCE: Current Family and MWR Child and Youth Services Program Managers who want to grow their skillsets to prepare for higher level positions in Child and Youth Services.

COURSE GOAL: This course is designed to provide Child and Youth Services program managers the skills necessary to successfully meet the competencies of a CYS Coordinator.

COMPETENCIES/TERMINAL LEARNING OBJECTIVES: Generate key solutions that drive enterprise-level business results by:

1. Establishing communication strategies to convey program value to intended audiences.
2. Developing leadership strategies that drive business results.
3. Developing a strategic talent management approach to support Army Readiness.
4. Creating strategies that support long and short-term planning, financial performance, and decision making.

ONLINE FOUNDATION & PREREQUISITE COURSES:

Family and MWR Orientation Course (Online), Family and MWR Basic Management Course(Online), Operation Excellence – Online or Classroom Customer Service Training, Applied Financial Planning Suite (Online) (Income Statement Analysis; Breakeven Analysis; Retail Sales Accountability;Forecasting); Entering Budgeting Data into Financial Management Budget System (FMBS) (Online), and Family and MWR Budgeting Process (Online)  are required to be completed in www.imcomacademy.com prior to the first day of class.

CEUs: 9.4 (09/2022)

ACE Recommended Credits:  TBD

Resources for Students

Course Type: Residential
Course Code: rCTAC

Course Description:

This one (1) week, 40 hour course is designed to provide seasoned CYS Training Specialists the competencies necessary to identify, address and support leadership priorities and needs, and to successfully work as an advisor to the Director as designated by law. The curriculum consists of recommended eLearning prerequisites, and a five day residential Classroom Course.

The entire curriculum focuses on higher-level challenges and opportunities for trainers to implement their functional knowledge and experience.

Major topics include: Root cause analysis, financial awareness, and Influencing. Students will gain functional knowledge to ensure the learned skills will be applied to real-life challenges that impact the programs within Child and Youth Services. Students will be challenged to think critically and apply lessons learned.

Targeted Learner and required pre-requisites:

• Learners must currently be working as Child and Youth Services Training Specialists at the Garrison.
• Learners should have a working knowledge of the Child and Youth Services programs and have completed the Coaching and Management for CYS Training Specialists course.

IACET Continuing Education Units (CEUs):  5.5 CEUs (6/2023).

ACE Recommended Credits:  3 semester hours in Training and Development (07/2023), upper-division baccalaureate degree category.

Course Type: Residential
Course Code: rEXEC

Course Description: Using a functional, interactive approach, students will develop strategies to improve Family and MWR processes, products, programs, and services to include topics covering Financial Management, Communication, Personnel Management and Strategic Planning across multiple divisions. The course is intended for new Directors of Family and MWR (DFMWR) and Division Chiefs who possess the drive and desire to become a DFMWR within the next five years.

Course Goal/Outcome: This course is designed to provide Division Chiefs and new DFMWRs the competencies to successfully work as a DFMWR, ready to meet the challenges related to managing multiple divisions in support of Soldier and Family readiness.

Target Audience: Family and MWR Division Chiefs or new DFMWRs.

Length of Course: 10 days

Course Prerequisites: Each student must complete Welcome to Family and MWR Orientation Course (Online), Family and MWR Basic Management Course(Online) and Operation Excellence – Online or Classroom Customer Service Training, Applied Financial Planning Suite x4 (Income Statement Analysis; Breakeven Analysis; Forecasting, Retails Sales Accountability);  Family and MWR Budgeting Process (Online); Entering Budget Data into Financial Management Budget System (FMBS) (Online).

CEUs:  9.1 (07/2023)

ACE College Credit Recommendation: 3 semester hours in Management of Organizations (08/2022); upper-division baccalaureate degree category.

***Enrollment Instructions: Please work through your Chain of Command to notify your IMCOM Directorate (ID) FMWR Functional Integrator of your interest in attending this course. ***

Course Type: Residential
Course Code: rOX

Course Description:  Operation Excellence is Family and MWR’s standardized customer service training. Family and MWR is committed to providing service excellence to our Soldiers and Families that matches the quality of their service and sacrifice. That’s what Operation Excellence is all about – creating value for our customers through predictable, consistent and customer-focused service. Taught onsite at garrisons and IMCOM headquarters, the classroom version provides the benefit of cross-functional team-building and networking opportunities. Learners actively engage in course discussions, problem solving, and group practical exercises, self-assessing their mastery of the topics presented in this course. Learners develop an Action Plan which will be implemented back in the workplace. This four-hour classroom course satisfies the year one training requirement and should be completed within a new hire’s first 30-90 days of employment.  Contact your local Service Culture Training Instructor for course schedule.

Target Audience: All Family and MWR Team Members
Pre-requisites: Family and MWR Orientation (Online)
Pre-Work: Create a profile in the IMCOM Academy website
Duration: Four (4) hours
IACET CEUs: 0.4

In order to receive ACE Credit Recommendation and/or IACET CEUs, student must complete all course exercises, end of course survey, and obtain a 75% on post course assessment. To complete survey, go to transcript, click on course title, then see survey located on right.

Pursuant to AR 27-60, Intellectual Property, dated 17 Jun 2015 and SFMWR SOP_ANSI/IACET CEUs (dated 20 Apr 2021) states that no faculty or instructor has proprietary interest in any products, instruments, devices, or materials related to this course.

Course Type: Residential
Course Code: rPSE

Course Description: The Programming and Special Events Course is designed for Family and MWR Managers and staff who design, develop, and deliver Family and MWR programs and events. The course includes instruction on conducting needs assessments, program design, and creative/out-of-the-box/Wow! Programming, building a program team, budgeting for programs and events, promotion, partnering for success, and measuring program success. Also included is the Tom Peter’s WOW Projects! methodology. This course includes evening and weekend homework assignments.

Course Details:

• Target Audience:  Family and MWR Program Managers and Staff (NF03 -05/APF equivalent) who design, develop, and deliver Family and MWR programs and events
• Prerequisites: Each student must complete Welcome to Family & MWR Orientation Course (Online), Family and MWR Basic Management Course (Online), and Operation Excellence – Online or Classroom Customer Service Training.  
• IACET Continuing Education Units (CEUs): 9.2 (09/2023)
• ACE Recommended Credits: 3 semester hours in Event Planning (07/2023), lower-division associate/baccalaureate degree category.

New Enrollment Instructions: If you are interested in this course, please work through your Chain of Command to notify your IMCOM Directorate G9 Functional Integrator.

Course Type: Residential
Course Code: rRBM

Course Description: Using a functional, interactive approach, students will experience the everyday life of a CRD, BOD, and/or BRD Division Chief across various programs and situations.  Students explore and strengthen functional skills necessary to manage a garrison-level Community Recreation and/or Business Operations Division. The focus is on division-level challenges and opportunities for program managers to advance their functional knowledge.  Major topics include strategic communication, financial management, personnel management, and recapitalization/CPMC. Students gain functional knowledge to ensure the learned skills will be applied to real-life challenges that impact the programs within the Community Recreation and Business Operations Division. Students are challenged to think critically and apply lessons learned.

Target Audience: Program Managers within the Community Recreation (CR) and Business Operations (BO) Divisions, and new Division Chiefs.  The course is intended for Recreation and Business Program Managers who possess the drive and desire to become Division Chiefs within the next five years, or new Division Chiefs.

Continuing Education Units (CEUs): 7.7 (02/2023)

ACE Recommended Credits:  3 semester hours in Recreation Management (09/2022); upper-division baccalaureate degree category.

If you are interested in this course, please work through your Chain of Command to notify your IMCOM Directorate Functional Integrator.

Course Type: Residential
Course Code: rSECCMW

Course Description: Workshops taught onsite at garrisons to support Family and MWR supervisors and managers in building and sustaining a culture of engaged and caring leaders. New workshops are delivered each Fiscal Year based on an assessment of Family and MWR manager’s needs. The workshops satisfy the annual customer service refresher training requirement. The Workshops will offer options for DFMWR’s to choose from, check with your garrison’s assigned Service Culture Training Instructor for additional information.

Course Details:

• Target Audience: All garrison Family and MWR supervisors and managers; this course satisfies their annual customer service training requirement (IAW IMCOM Reg 350-1 and IMCOM Annual Operating Guidance).
• Prerequisites: Family and MWR Orientation Course (Online), Operation Excellence—Customer Service Training Course (online or residential) and Family and MWR Basic Management Course (online).
• Duration:  1-16 hours
• IACET CEUs: to be determined (typically .4 to .5 units each year)
• Duration:  check with your garrison’s assigned Service Culture Training Instructor for course dates and more information.